FAQ
This section is here to help you find quick and clear answers to the most common questions about our products, services or our company. We want to make sure you have all the information you need in an easy and accessible way.
What is the return policy in terms of the days allowed for returns and applicable exceptions?
Items most be sent back within 7 days of the customer having received the package.
Accesories,intimates,swimwear and sales items are final sale.
What are the conditions that the items must meet in order to be returned, in terms of their condition and original packaging, along with other specific requirements?
Returns must be in original condition with all the original packaging, items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) including the original invoice
What benefits and requirements exist to become an Ella's wholesale customer today?
Visit the woholsale section and learn the requirements and more to become a wholesale seller.
Couldn't find your answer?
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