RETURN POLICY

Shipping Policy

All orders are shipped through UPS. Once your order has been accepted by the carrier, the shipment becomes the responsibility of UPS.

We are not responsible for lost, delayed, stolen, or misdelivered packages, or for any shipping issues caused by the carrier. We will gladly assist you in filing a claim with UPS if needed.

Tag Removal and Return Policy:

To ensure the quality and integrity of our products, we do not accept returns or exchanges on clothing items once the tag has been removed or broken. Please make sure to inspect your purchase carefully before removing the tag. If the item is defective or damaged before the tag is removed, please contact our customer service team within 3 days for assistance. Thank you for understanding.

Bathing Suit Return Policy:

For hygiene and safety reasons, we do not accept returns or exchanges on bathing suits. Please ensure that the product fits properly before purchasing. If you have any questions or concerns about sizing or style, please contact our customer service team before making your purchase. Thank you for your understanding.

Sales Return Policy:

All sales are final. We do not accept returns or exchanges on any products once they have been purchased. Please ensure that you carefully review your purchase before completing the transaction. If you receive a damaged or defective item, please contact our customer service team within 3 days for assistance. We value your satisfaction, and we are happy to work with you on any issues related to product quality.

Store Pickup Policy:

All online orders selected for Store Pickup must be picked up within 7 calendar days from the date the customer is notified that the order is ready for pickup.

It is the customer’s responsibility to pick up the order within this 7-day period.

Orders that are not picked up within 7 calendar days will be considered unclaimed. After this period, Ella Boutique Miami cannot guarantee the availability, condition, or continued storage of the merchandise and will not be responsible for items left at the store beyond the pickup period.

If an order is not picked up within the 7-day pickup period, Ella Boutique Miami reserves the right to cancel the order and issue the customer a store credit for the amount paid. No cash or original-payment-method refund will be issued.

Customers are encouraged to contact us before the 7-day deadline if they are unable to pick up their order on time.

By selecting Store Pickup and completing your purchase, you acknowledge and agree to this Store Pickup Policy.

Return Policy:

Items most be sent back within 7 days of the customer having received the package.

 Accesories, intimates, swimwear and sales items are final sale.

Defective items must be reported within 24 hours of package arrival via email info@ellaboutiquemiami.com (Send pictures) If not reported within that time frame, we will not issue credit.

Returns must be in original condition with all the original packaging, items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) including the original invoice.


 If you send a package that does not meet the requirements for a return will not be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them, if you do not respond which in the 7 days will be discarded and no credit will be issued.

Excessive returns, we will start applying a variable 15-20% restocking fee to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.

Please allow 5 business days for our return department to process your return once it arrives.

 Allowable returned items will only be given an online store credit (GIFT CARD), no exceptions. Return shipping costs are the customer's responsibility.

We have the right to deny refund if the merchandise does not meet return policy requirements.

Return address
Ella boutique
3530 NW 83RD AVE, SUITE 126
DORAL FL, 33122